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Speakcy

Delete your Speakcy account

You can delete your Speakcy account and its data at any time. This page explains how, and exactly what happens to your information.

Effective: [OWNER / LEGAL REVIEW REQUIRED: Effective date]

Draft, pending owner and legal review.

This page describes how Speakcy works today, based on the app itself. Items marked “Owner / legal review required” are still to be confirmed, and the text has not yet been reviewed by a lawyer.

This page is for the Speakcy app on Google Play, published by [OWNER / LEGAL REVIEW REQUIRED: Legal name of the operator].

Delete your account in the app

  1. Open Speakcy and sign in.
  2. Tap the settings icon at the top of the Speak or Profile tab.
  3. Tap Delete my account.
  4. Confirm. Deletion starts straight away and signs you out.

Delete your account without the app

If you no longer have the app, send a deletion request through the contact form at speakcy.com/contact. Choose “Delete my account” as the topic, and use the email address of the Google account you signed in with, so we can find your account and confirm the request is yours.

How we verify and complete these requests, and how long it takes: [OWNER / LEGAL REVIEW REQUIRED: How deletion requests without the app are verified, and how long they take]

What is deleted

  • Your profile: name, username, email address, gender, date of birth, language, comfort level and daily goal.
  • Your Speakcy sign-in account.
  • Messages you sent or received, your partners, and partner requests.
  • Your streaks, daily practice minutes, XP, league standing and leaderboard history.
  • Your push notification tokens and records of your searches for a partner.

What is anonymised, not deleted

Some records belong to two people. Deleting them outright would also erase the other person’s practice history, so instead we remove you from them:

  • Call records. Your identity is removed. The other person keeps their own record of the call, its length and their minutes. Calls were never recorded, so no audio exists to delete.
  • Reports. Reports you made, or that were made about you, are kept without your identity attached.

What is kept, and for how long

  • Your username is reserved for 30 days so nobody can take it straight away. The reservation holds only the username and two dates, then it is released.
  • A deletion record showing when deletion was requested and completed. It holds a one-way hash of your account ID, which can’t be traced back to you.
  • Backups of the database are overwritten on their own schedule: [OWNER / LEGAL REVIEW REQUIRED: Backup retention period].
  • Server and platform logs: [OWNER / LEGAL REVIEW REQUIRED: Server and platform log retention].

Closed-test and contact information

Deleting your app account does not remove an email address you gave this website for the closed test, or messages sent through the contact form. To have those removed, ask through the contact form at speakcy.com/contact. See the privacy policy for details.